Frequently asked questions
Understand tenancy, packages, branding, domains, payments, migration and support.
Connected client operations, shaped for the way your business works.
Platform questions, answered
Is each subscriber data-isolated?+
Yes. The request host resolves the subscriber and server-side queries, authentication and entitlements enforce that workspace boundary.
Can a subscriber use its own brand and domain?+
Yes. Authorised plans can use subscriber logos, colours, custom domains and certificate activation through the protected settings flow.
Are SaaS subscription payments mixed with client payments?+
No. Platform subscription checkout uses the platform gateway; each subscriber configures its own permitted client-payment provider separately.
Can modules be enabled per package and subscriber?+
Yes. Access combines the global module switch, immutable plan entitlement and authorised subscriber override.
Does the platform support GST and non-GST invoices?+
Yes. Tenant invoice identity controls the appropriate branded GST presentation, while non-GST businesses can issue a clear plain invoice.
Can we begin from an industry template?+
Yes. Super Admin can preview and apply a governed starting point for terminology, recommended modules, roles and dashboard emphasis.